Terms of Service

1. Introduction and Acceptance

Welcome to Fireaway ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website, mobile applications, food delivery services, and related services (collectively, the "Services").

These Terms constitute a legally binding agreement between you and Fireaway. You represent that you:

• Are at least 18 years of age or the age of legal majority in your jurisdiction
• Have the legal capacity to enter into this agreement
• Will provide accurate, current, and complete information
• Will maintain the security of your account credentials
• Will comply with all applicable laws and regulations

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website with the "Last Updated" date. Your continued use of our Services after such changes constitutes acceptance of the modified Terms.

2. Definitions

For purposes of these Terms, the following definitions apply:

• "Company," "we," "us," or "our" refers to Fireaway, a food service business operating in the United Kingdom
• "User," "you," or "your" refers to any individual who accesses or uses our Services
• "Services" refers to our food preparation, delivery, catering services, website, mobile applications, and all related features and functionalities
• "Content" refers to all text, data, information, software, graphics, photographs, and other materials available through our Services
• "Website" refers to fireeaway.com and all associated subdomains and pages
• "Order" refers to your request to purchase food items through our Services
• "Account" refers to the user account you create to access certain features of our Services
• "Delivery Area" refers to the geographical areas where we provide food delivery services

3. Use of Services

3.1 Permitted Use

You may use our Services for lawful purposes only and in accordance with these Terms. Specifically, you may:

• Browse our menu and place orders for food items
• Create an account to enhance your user experience
• Contact us through designated communication channels
• Access content and information about our services
• Use our Services for personal, non-commercial purposes

3.2 Prohibited Use

You agree not to use our Services to:

• Violate any applicable local, national, or international law or regulation
• Transmit or procure the sending of any advertising or promotional material without our prior written consent
• Impersonate or attempt to impersonate the Company, our employees, another user, or any other person or entity
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of our Services
• Use any robot, spider, or other automatic device to access our Services
• Introduce any viruses, Trojan horses, worms, logic bombs, or other harmful material
• Attempt to gain unauthorized access to our Services or related systems
• Place false orders or provide false information
• Interfere with or disrupt our Services or servers
• Use our Services for any commercial purpose without our express written consent

4. User Accounts

To access certain features of our Services, you may be required to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept all risks of unauthorized access to your account
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activities that occur under your account

Each user may maintain only one account. We reserve the right to refuse registration or to cancel accounts at our discretion. You may not transfer or assign your account to any other person without our prior written consent.

We may terminate your account at any time for any reason, including if you violate these Terms or engage in conduct that we determine to be inappropriate or harmful to our business or other users.

5. Products and Services

5.1 Food Safety and Quality

We are committed to maintaining the highest standards of food safety and quality. All our food products are prepared in accordance with applicable food safety regulations and guidelines. However, please note:

• We cannot guarantee that any of our products are free from allergens
• Please inform us of any food allergies or dietary restrictions when placing your order
• We take reasonable precautions but cannot guarantee against cross-contamination
• Food products may contain or come into contact with allergens including nuts, dairy, gluten, and other substances

5.2 Order Acceptance and Pricing

All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including:

• Product availability
• Pricing errors
• Issues with payment authorization
• Delivery area restrictions
• Suspected fraudulent activity

Prices for our products are subject to change without notice. The price charged will be the price in effect at the time your order is accepted.

5.3 Delivery Terms

Our delivery service is subject to the following terms:

• Delivery is available only within our designated delivery areas
• Minimum order requirements may apply for delivery
• Estimated delivery times are approximate and not guaranteed
• Delivery fees may apply based on distance and order value
• You must be available to receive delivery at the specified address
• We reserve the right to leave orders at the delivery address if no one is available

5.4 Order Modifications and Cancellations

Once an order is confirmed, modifications may not be possible. Cancellation requests must be made immediately after placing the order and before food preparation begins. For detailed information about refunds and cancellations, please refer to our Refund Policy.

6. Intellectual Property Rights

The Services and their original content, features, and functionality are and will remain the exclusive property of Fireaway and its licensors. The Services are protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

You are granted a limited, non-exclusive, non-transferable license to access and use our Services for your personal, non-commercial use only. This license does not include any resale or commercial use of our Services or its contents.

Any unauthorized use terminates the permission or license granted by us. You may not:

• Reproduce, duplicate, copy, sell, or exploit any portion of our Services
• Use our trademarks, logos, or other proprietary information without written consent
• Frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information
• Use any meta tags or any other "hidden text" utilizing our name or trademarks

7. User Content

Our Services may allow you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("User Content"). You are responsible for User Content that you post to the Services, including its legality, reliability, and appropriateness.

By posting User Content to the Services, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such User Content on and through the Services. You retain any and all of your rights to any User Content you submit, post or display on or through the Services.

You represent and warrant that:

• User Content is yours or you have the right to use it
• User Content does not infringe any third-party rights
• User Content complies with applicable laws and these Terms
• User Content does not contain harmful or malicious content

We reserve the right to remove any User Content that violates these Terms or that we determine to be inappropriate, offensive, or harmful.

8. Disclaimers

THE INFORMATION ON THIS WEBSITE IS PROVIDED ON AN "AS IS" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, THIS COMPANY:

• EXCLUDES ALL REPRESENTATIONS AND WARRANTIES RELATING TO THIS WEBSITE AND ITS CONTENTS
• EXCLUDES ALL LIABILITY FOR DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THIS WEBSITE
• DOES NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE
• DOES NOT WARRANT THAT THE RESULTS OF USING THE SERVICES WILL MEET YOUR REQUIREMENTS

We make no representations or warranties about the accuracy, completeness, or suitability of the information contained on our website. Any reliance you place on such information is strictly at your own risk.

The content on our website is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our website.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FIREAWAY, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS OR LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THIS SERVICE.

Our total liability to you for all damages, losses, and causes of action (whether in contract, tort, or otherwise) shall not exceed the amount paid by you, if any, for accessing our Services during the twelve (12) months preceding the date of the claim.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to you.

10. Indemnification

You agree to indemnify, defend, and hold harmless Fireaway, its officers, directors, employees, agents, and third parties, from and against any losses, damages, costs, liabilities and expenses (including reasonable attorney's fees) arising out of or related to your use of our Services, including but not limited to:

• Your violation of these Terms
• Your violation of any rights of another party
• Your violation of any applicable laws, rules or regulations
• Any User Content you post or share through our Services
• Any false or misleading information you provide

We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with our defense of such claim.

11. Third-Party Links and Services

Our Services may contain links to third-party web sites or services that are not owned or controlled by Fireaway. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party web sites or services.

We do not warrant the offerings of any of these entities/individuals or their websites. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third-party websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

12. Termination

We may terminate or suspend your account and bar access to the Services immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the Services or contact us to request account deletion.

Upon termination, your right to use the Services will cease immediately. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

13. Governing Law and Disputes

These Terms shall be interpreted and governed by the laws of England and Wales, without regard to conflict of law provisions.

Any disputes arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect.

14. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Services after any revisions become effective, you agree to be bound by the revised terms.

If you do not agree to the new terms, you are no longer authorized to use the Services and should discontinue use immediately.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on the Services, shall constitute the entire agreement between us concerning the Services.

15.2 Severability

If any provision of these Terms is deemed invalid, void, or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provision.

15.3 Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

15.4 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms at any time without notice to you.

15.5 Force Majeure

We shall not be liable for any failure or delay in performance under these Terms which is due to fire, flood, earthquake, elements of nature or acts of God, acts of war, terrorism, riots, civil disorders, rebellions or revolutions, or any other similar cause beyond our reasonable control.

15.6 Headings

The headings in these Terms are for reference purposes only and shall not limit the scope or extent of any provision.

16. Contact Information

If you have any questions about these Terms, please contact us at:

Response Time: We aim to respond to all inquiries within 2 business days. For urgent matters, please call us directly during business hours (Monday-Friday, 9:00 AM - 6:00 PM GMT).